FAQs

Why am I not seeing results immediately?

When introducing new products to your skin, you must give it time to work. Your skin regenerates itself every 27-42 days, for the average adult. Give the product time to work.

Why are my soap bars different colors than the last time?

All bars are handmade using natural coloring that may cause coloring to vary each time a bar is produced. However, the same ingredients are always used.

Can all of the soap bars be used for full-body care?

Yes, all soaps can be used for full-body use.

Is there a reason I am breaking out?

Your skin will purge impurities that may cause breakouts. These breakouts should not last very long, but your skin will also need time to adjust to the natural products.

How do I get exclusive access to restocks, sales, and new products?

Please be sure to subscribe to our mailing list.

Where can I purchase Above All Else Skincare products?

Our products can ONLY be purchased online at aboveallelseskincare.com

Can I cancel my order?

Once your order is placed, it cannot be canceled. No exceptions.

Can I return or exchange my products?

There are no returns or exchanges on any of the products. No exceptions!

Shipping Frequently Asked Questions

Q. I placed an order, when can I expect it to ship?

A. For all orders, billing, and shipping addresses MUST match. Please allow 3-7 processing days prior to your skincare goods being shipped. You are receiving natural products that are made fresh and made with love. All good things take time, in the event that we are able to ship earlier, we will do so.

Q. Do I need to accept the order when it arrives?

A. Yes. All orders require a signature upon delivery.

Q. I provided the incorrect mailing address, what should I do?

A. Unfortunately, we are unable to make changes to orders once they have been received and/or shipped. At checkout, please be sure to double-check your checkout information.

Q. My order says delivered, but I have not received it. what should I do?

A. Please reach out to the courier (UPS) regarding packages.